You can take the HUD HECM exam as many times as necessary to achieve the required score. After you have successfully completed the exam, you are required to retake the exam every three years in order to retain your active status on the HUD HECM Counselor Roster.
Immediately following the completion of the exam, your score will be shown on the screen. You will not receive a certificate. The data is sent to HUD and the records are kept electronically.
The HUD HECM exam costs $100.
No. It is HUD’s exam. It is administered by PAVR Software Solutions.
No. You can take the exam without being employed at a HUD approved agency. However, when registering you must follow specific instructions. When registering, the system will require you to list an agency name and HUD agency ID number. If you are not yet employed at an agency, HUD has indicated test takers enter “No Agency” as a place holder for the agency field, and enter “80000” as a place holder for HUD agency ID number field.
The exam is challenging and requires a good amount of studying. Be sure you’ve read through and studied all the Study Materials provided on this site. Take the Sample Exam a few times, making note of topics that you find difficult. Also review the Exam Topics: What You Need to Know to make sure you’ve reviewed all the important topics. You can read and review the HUD HECM Handbook and the HECM Counseling protocol, along with the HO111 training manual NeighborWorks makes available for those studying for the exam.
The email address must be a professional, active email that the registrant uses daily. Otherwise, the exam administrator and/or HUD will not be able to communicate with you.
The HUD HECM exam results are submitted to HUD once a week. At that time, HUD processes the results. When you apply for the HUD HECM roster, your exam results will be on file with HUD. You are not required to provide proof that you successfully completed the exam.
No. You must apply for the roster.
When the roster first became effective (September 2009), counselors who had taken the exam any time prior to that date of the regulation (September 2009) did not have to retake the exam to apply and be placed on the HECM Counselor Roster. At this time (2015), however, all counselors who wish to be placed on the Roster must have taken and passed the exam no more than 3 years prior to application.
If you took the exam less than 7 days ago, please wait a few additional days before applying to the HUD HECM roster. It takes a few days for your exam results to reach HUD. If you took the exam more than 7 days ago, the problem may be that the information you are providing to FHA Connection does not match the information you provided at the time you registered for your exam. Contact email@example.com to validate your exam data.
No, HUD receives this information directly from the test administrator.
No. In order to register via FHA Connection, counselors will be required to show proof that they have attended some kind of approved HECM-related training within the last 2 years, in addition to passing the exam. Note, however, that this training can be as brief as a webinar; it does not have to be a classroom-based course. On the other hand, the success rate for examinees who have taken a comprehensive HECM course such as HO111 is likely to be much higher.
To remain an active HECM counselor, you must take the exam once every three (3) years.
The exam administrator, PAVR Software Solutions, requires payment by credit card (MasterCard, Visa, Discover, or American Express) to register for the exam. If you do not have a regular credit card, you could purchase a prepaid card and use that, or use a bank debit card that carries the Visa symbol.
Yes, periodically the exam content changes due to industry changes. However, it does not change every time there is an industry change. Changes will be announced on the hecmexam.org website, which is maintained by the test administrator.
NeighborWorks does not offer a training course for HECM Exam preparation. However, we have a variety of tools available to aid in study, including a list of exam topics, study materials, and a practice exam.
The most recent HECM exam publication date is provided on the HECMExam.org website, maintained by PAVR Software Solutions.
A passing grade is 80%.
You can find study materials on this website in the HECM exam area.
You can also use NeighborWorks' Training Events Calendar to see a list of upcoming training events. Note that some PBTs are paid for by a specific organization and are open by invitation only.
You can register for upcoming PBT’s that are open to all using NeighborWorks’ online registration system. Some PBTs are limited to members of a particular group.
Using NeighborWorks’ online registration system, you can register for online learning courses as well as in-person courses.
If you haven't registered for a NeighborWorks course online before, you'll need to first fill out a profile and obtain a user name and password. The online user profile requires that each person use a unique email address as their login that cannot be used by anyone else. Within minutes, you’ll get an e-mail with a temporary password and a link with instructions to log back into your online user account, where you will be prompted to reset your temporary password with a permanent password of your choosing.)
Enter your user name and password and your online learning home page will open. From this page you can register for an online course or any of the NeighborWorks public events.
For questions during this registration process, use the Registration Assistance link.
No. Anyone can take a NeighborWorks HECM training course.
Course descriptions for all HECM NeighborWorks Training courses are under the Financial Capability, Housing Education and Counseling category in the Course Catalog. Direct links to each HECM course description can be found on the NeighborWorks HECM Training page.
Course enrollment ranges from 10-40 participants per course.
Yes. NeighborWorks offers HO272: HECM Basics for Decision Makers. It is a one day classroom course designed to help counselors and managers navigate HUD HECM processes and procedures.
NeighborWorks HECM classroom training courses do not include an exam at the end of the course. However, eLearning courses do have an exam component and you must pass to receive the certificate. The system gives you four chances to pass the exam.
HUD mandates how often HECM counselors must take HECM training, and what courses qualify as accepted HECM training.
A full list of course names and descriptions can be found on this site, under NeighborWorks HECM Training.
The HUD HECM Handbook and the HECM counseling protocol can be found on HUD’s website or within the Resources section of this website. Note that the copy of the protocol on HUD's website is missing the attachments containing important resources for counselors. The copy on this site does contain those sections.
eLearning courses generally take 2 – 4 hours to complete; depending upon how much time you spend exploring the additional course resources. From the date you purchase the course, you will have 60 days to complete it and pass the exam. The system will give you four chances to pass the eLearning course exam in order to print out your certificate of completion.
Yes, completing each NeighborWorks training course will earn you a training certificate. For eLearning classes, you must pass the exam at the end of the course. For classroom courses, you must be present for the entirety of the class.
At this current time, NeighborWorks does not offer any specific courses for HECM exam preparation. HO111 is the most comprehensive HECM course offered by NeighborWorks, and it is aimed at new counselors. However, most new counselors still need to put in substantial study time before taking the exam.
No. Viewing previously recorded webinars will not earn you a certificate. If you participate in live webinars through NeighborWorks' eClassroom Express series, you will receive a certificate after you pass the quiz given after the webinar.
NeighborWorks America Training Division
999 North Capitol St., NE, Suite 900
Washington, DC 20002
Phone: (800) 438-5547, (202) 220-2454
Fax: (202) 376-2168
Yes, each training event NeighborWorks offers has scholarships available. Please see the NeighborWorks Scholarship page to apply.
No. NeighborWorks offers training and technical assistance to HECM counselors and those wishing to become HECM counselors. However, HUD ‘certifies’ HECM counselors through the HUD HECM roster system. In order to be an authorized HUD HECM counselor, you must be on the roster. NeighborWorks does offer certifications in other areas, such as Pre-Purchase Homeownership Education, Foreclosure Intervention and Default Counseling, and more.
Using NeighborWorks’ online registration system, you can register for upcoming NTI’s.
A list of qualifying courses in listed in the NeighborWorks HECM training area of this website.
There are sometimes discount codes available for eligible counselors for certain online learning courses. Have your supervisor email firstname.lastname@example.org with your name, agency name, and HUD Agency ID number to find out if you are eligible.
If you search for your agency through HUD’s online HECM counselor search tool, and click on your agency's name in the search results, it shows the names of all HECM roster counselors in your agency and when each was added to the roster.
You can only upload PDF’s into FHA connection. Therefore you must scan and save the hard copy of your certificates.
The following NW courses can be used to satisfy the continuing education requirement for the HUD HECM Counselor Roster:
To stay current on HUD rules and requirements, read all HECM related Mortgagee letters as they are published. A good way to know when new Mortgagee Letters are announced is to subscribe to the Single Family FHA INFO e-mail list. It is also helpful to follow Reverse Mortgage Daily, which is a reverse mortgage industry blog that keeps abreast of changes as they are announced.
To remain active on the HUD HECM roster, you must take one qualifying HECM training course every two (2) years.
On this site we offer answers to the most frequently asked questions about HECM training, the HECM exam, and continuing education. If you have questions about the HECM program, the product itself or counseling questions, please use the Forums to discuss with your fellow counselors, or use our Ask the Expert tool to get an answer. You may also wish to contact the following resources.